Solved: Accessing online account fully

DonTay · ‎25-06-2021

Hi, hope someone can help, I would like to access my online account fully but am unable to as every time I get sent a code to my pay as you go number - problem is the number is in a gate pad for electric gates therefore the code is not accessible. I've tried with the online help but to be fair its pretty useless for this problem and it would appear there isn't any online chat either. Hope someone can give me some ideas on how to fully access my online account.

Thank you

MI5 · ‎25-06-2021

@DonTay

The only way is to temporarily put the SIM in a phone to receive the code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎25-06-2021

@DonTay

The only way is to temporarily put the SIM in a phone to receive the code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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