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£20 rolling plan

AaronCAustin
Level 1: Joiner
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I added £20 to my account to re activate my rolling plan, but when I go it it is asking me to pay another £20, please use the £20 I added to my account for this. Is that possible?

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pgn
Level 74: Whizz kid
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Rolling Plans *have* to take the money every month off your debit or credit card, @AaronCAustin - any money you have paid in will not count towards your monthly top-up, although it does remain there to cover cost of additional charges to your account (eg pay using mobile, or MMS or international calls):

Pay As You Go: Introducing "Rolling Plans" may help explain that a little.

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pgn
Level 74: Whizz kid
  • 35918 Posts
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Registered:

Rolling Plans *have* to take the money every month off your debit or credit card, @AaronCAustin - any money you have paid in will not count towards your monthly top-up, although it does remain there to cover cost of additional charges to your account (eg pay using mobile, or MMS or international calls):

Pay As You Go: Introducing "Rolling Plans" may help explain that a little.

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MI5
Level 94: Supreme
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@AaronCAustin 

Rolling plans can only be renewed from the registered card.

Any additional top ups will be credit for out of allowance use.

Pay As You Go: Introducing "Rolling Plans" 

If you want the different PAYG system you need to switch to a big bundle.

Big Bundles: Eveything you need to know – Help and Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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