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02 shortcode 2424

Alanjones
Level 2: Apprentice
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Had a text off 02 to get 1gb data and 100 mins for 14 days for £1, to text surfplus to 2424. Have done this. Text comes back as not sent. Have sent a standard text to a friend and it works fine. Any answers please thanks.
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O2EmmaLouise
O2 Support
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Hi Alan,

 

I'm not too sure why that's not working for you. 

 

I recommend reaching out to us on live chat to find out what's causing this, or call our team on 03448090222. 

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O2EmmaLouise
O2 Support
O2 Support
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Hi Alan,

 

I'm not too sure why that's not working for you. 

 

I recommend reaching out to us on live chat to find out what's causing this, or call our team on 03448090222. 

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Alanjones
Level 2: Apprentice
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Thank you. I will give them a call
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Alanjones
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I have rung 02,they cundnt explain why texts were not sending,but have added the 1gb and 100 mins while i was talking to them,and extended the time to a month instead of 14 days, happy with that
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Alanjones
Level 2: Apprentice
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Further to shortcodes not sending in my samsung s10e. The 02 sim was in the sim 2 slot,so i swopped it over into sim 1 slot to see if it would send. Still no shortcode text sending. So i put the 02 sim in my spare samsung s7 to try it in that. Shortcodes work again now. I have checked text message settings in both phones,and they are identical,including the message centre number. Is there a extra setting on the s10e i must be missing? Help appreaciated. Ta
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error
Level 1: Joiner
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I've just come across this same issue on my Moto G6, but there was a message about enabling Premium SMS messaging in the phone settings. I presume that the phone classifies all short codes as premium numbers and so warns that there 'may' be premium charges. I set this to ask me each time, and it went through fine then.

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