unwanted phone

[scamphones-sent]

I have sent the phone back that I was sent via the post man. I said i did not want it when the man phoned about reducing the monthly bill. I was very upset when it arrived having said i didn't want it. To have my wishes ignored in that way. If i get any charges i will be leaving O2. I then get more emails about this phone and in reply to the email it said it was undeliverable.

[jonsie · Accepted solution]

I'm thinking you have been the victim of a scam

Was this a cold call offering you a discount?

Did you give the caller a passcode that was sent to you by text?

If so were you told to return the phone?

If you still have the phone keep hold of it until you have spoken to O2 by calling 202 from your mobile

If you think you’ve been the victim of fraud, whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:

[Bambino]

@scamphones-sent You have undoubtedly been scammed. Follow the advice above from @jonsie immediately.