sick and tired of this company!!

[Anonymous]

I cannot be bothered with ringing up and talking to anybody else because it seems no-one knows what the hell is going on, i try to email the company but oh no they can't have a nice easy contact us they have to have 10'000 different options and none of them are any good to me!!

So after having a reply from the "mycare" (what a joke) email address informing me my email will not be replied to i come here looking for a simple way to contact my mobile operator.nope because they don't want you to contact them they want you to do it the way they want and no other way.

I really cannot be bothered to type out every thing again so i'm just going to copy and paste my email onto here and hope someone somewhere will see it and maybe just maybe i'll finally get the flaming unlatching code i've been tying to get for over a sodding month now

christ almighty how hard can it be if the guy in the local market can unlatch a phone in 5 minutes why the hell can't the company who it's latched to unlock it in less than a month!

oh and i was in a better mood when i sent the email!!!

Dear O2

I am slowly coming to the end of my tether trying to get the unlatching code for my samsung wave 723, as you will see from the original email i contacted your company on the 7/5/13 and was told it would take upto 10 days, when i eventually got the email i entered the 8 digit NCK code (which is all zeros as you can see) and it didn't work so i tried entering the MCK code 48186904 and that failed as well so i once again rang the help line

I spoke to a chap who told asked me to try both codes again whilst i was on the line, i did and again neither worked so he told me he would "elevate" the request and i should expect a reply with 7 days, after 10 days i gave up waiting and again rang the help line, this time i spoke to a young lady who i believe was called Stacy or Tracy?

She once again elevated the request and told me she would keep checking and would ring me back, she rang me yesterday (monday 10/06/13) and gave me a code, i had just woken up (i work night shifts) and quickly wrote the code down then repeated it back to the young lady, after having a coffee i tried the code in the phone.
Lo and behold it wouldn't work, i tried it 3 times and nope nothing it just kept telling me it was the wrong password AGAIN!!

Today out of desperation i have checked the original email to find your email address and then it hit me, the code the young lady gave me yesterday is the exact same code as the MCK code in the original email!

If i had known i was going to go through so much trouble and time wasting just to get a damn code i would never have stayed with the company when it changed from BTcellnet and i sure as hell would not have taken out any contracts!!

So once again i ask can i PLEASE have the CORRECT code for unlatching my samsung wave 723??

All information from the original email is below


Dear O2 Customer,

Thank you for your email.

The codes you require for IMEI No - 354067041864431 are as follows:-

Code 1 - 00000000 (NCK Code)

Code 2 - 48186904 (MCK Code)

Unlatching a Samsung device;

Insert another network active sim in the handset.
This should ask for a code.
Input 8 digit unlock code when requested.
NCK should be always used as Unlatching code and MCK should be only used
in the event that the phone freezes

Kind Regards
Back Office Support


Customers name
alan fawcett
Customers mobile number

Customers alternative contact number

Customers email address

IMEI number
354067041864431
Handset manufacturer
samsung
Handset model
wave 723 prato
Date of activation
22/11/2010
Where is the customer calling from
UK
Have you advised the customer that the unlatching code will take 7 days
Yes
Todays date
07/05/2013

[MI5]

Why not submit the form again, one last time, just for a laugh
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

[Anonymous]

Morning MI5, tried that coe to find out if the phone is locked to a network and it says "network lock on".

I emailed samsung on monday afternoon adn according to the email i have got back from them this morning

"Please note we do not lock any of our devices to any particular network. Some service providers may lock handsets to their own network, in order to ensure continued usage with them during the length of a user contract for example, which means only the service provider will have any unlock code for the handset."

So i'm even more confused now because Jonsie said it was the manufacturer who would have to supply the unlock/unlatching code??

[MI5]

Alan, the usual process is that O2 request the unlock code from the manufacturer and I'm not aware they keep a data base of unlock codes themselves. The unlock code is related to the IMEI number and is stored on the phone (which can be interrogated with Samsungs 3G Tool software - this is how market stalls do it) a database of all network locks against IMEI numbers are usually stored by the manufacturers. The answer from Samsung was a polite "go away" as they have no authority from O2 to unlock the phone unless O2 request it.
I suggest now you send the unlock form in above, once more. If this fails to provide you with the correct code, take the phone to your local market and pay for the unlock. After this, claim the fee back from O2 by going through the complaints procedure.

[Anonymous]

I filled in the request form agains this morning....just another "upto" 28 days sit around again now lol

If it doesn't work then i'll have no choice other than to go to the mobile chap in the market 😞
Good idea about tryiung to get the cost refunded from O2 though

[MI5]

Let us know how you get on. As you are entitled to a free unlock it's only fair that you get it for free, one way or another

[Anonymous]

I bet you can't guess what i'm about to say!?

I've already had a reply for my unlatching request.........same numbers as the original and it still didn't work!!

[MI5]

It's just ridiculous now.

[Anonymous]

Totally unacceptable

[Anonymous]

They should provide you with the correct info

[adamtemp64 · Accepted solution]

Use the complaint review service search in support do not use the popup chat window send a full email to them with the exact timeline of events. complaintreviewservice@o2.com is the email address to save you searching for it