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samsung gear fit 2 promotion

Anonymous
Not applicable

Bought the s7 edge recently with the promotion of a free gear fit 2. I was pretty impressed as was thinking of getting some type of device like this. It's arrived and they've sent me size large, which is too big. Phoned samsung promotions team, they only have larges to issue they said. Went into o2 shop, woman was really snotty and said well they're adjustable and should fit! It doesn't.......

Before I get onto customer serviices has anyone else had this problem and did they get anywhere? Can't see the point in giving promotional items that people can't use! It's like saying free pair of boots but only come in a 10, so if you're a 5, stuff the toes 🙂

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Curr946
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It's Samsung who provided the promotion and sent the goods. Why would you think O2 can correct your issue?
Current Phone: Sony Xperia XZ Premium

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Curr946
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It's Samsung who provided the promotion and sent the goods. Why would you think O2 can correct your issue?
Current Phone: Sony Xperia XZ Premium
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jonsie
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If Samsung have no smaller size then I'm not sure how O2 can help unless they can source one for you. There again it's actually trying to get someone in any organisation to go the extra mile  in supplying customer service.

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Anonymous
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It's an o2 promotion, they should have some accountability surely. What's the point of an offer if it's not fit for purpose.
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MI5
Level 94: Supreme
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No, it's a Samsung promotion. All retailers are offering it.
I'm afraid only Samsung can fix this for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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