retrieve number after PAC been requested

[justinam1410]

Hi, long story short. I took pay monthly SIM with O2, requested to port my old number 079*******3. When I got new O2 number 073*******5 I informed O2 online and in branch I want to keep new number and cancel PAC request, both agents assured me I will keep my new number. Today I see the old one on my app. How to retrieve my  073*******5 number? Thanks for help x

[Bambino · Accepted solution]

@justinam1410 You'll have to try customer services again, or you can try to reach O2 through social media in the morning to see if they can help:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[justinam1410]

😍