Did you get any emails about the order being placed and accepted @wilcr?
Has the order amount gone through (ie, has the payment been claimed from your bank)?
If no to the first but yes to the second, call o2 using one of the numbers in the below guide.
If no to both then the order did not go through.
Guide: Coronavirus Community Help and Support
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
