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online account hacking

Anonymous
Not applicable
Hello, please can someone help me? I believe someone has been looking at my emails and phone bill online. Is there any way of telling who has logged on to my account and how many times they have.
I would be extremely grateful.
Message 1 of 11
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1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

Good Morning,

 

 

If your worried your 02 Account has been compromised then for peace of mind contact 02 Customer Services.

 

 

Contract Customers.
 
From your O2 mobile 202 Free

From a landline 0844 809 0202 5p / min
 
PAYG Customers.
 
From your O2 mobile 4445 25p per call

From a landline 0844 809 0222 5p / min

 

Monday-Friday 08:00 - 21:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
  

 

Live Chat Services are fine for Low Level General Enquiries, not connected to Account Enquiries.

 

Just to add look at changing passwords of other accounts as a safeguard.

 

View solution in original post

Message 3 of 11
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10 REPLIES 10

Anonymous
Not applicable
I have changed my password, just desperate to find out what has been seen or how frequently it was checked.
Message 2 of 11
4,533 Views

Anonymous
Not applicable

Good Morning,

 

 

If your worried your 02 Account has been compromised then for peace of mind contact 02 Customer Services.

 

 

Contract Customers.
 
From your O2 mobile 202 Free

From a landline 0844 809 0202 5p / min
 
PAYG Customers.
 
From your O2 mobile 4445 25p per call

From a landline 0844 809 0222 5p / min

 

Monday-Friday 08:00 - 21:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
  

 

Live Chat Services are fine for Low Level General Enquiries, not connected to Account Enquiries.

 

Just to add look at changing passwords of other accounts as a safeguard.

 

Message 3 of 11
4,524 Views

Anonymous
Not applicable
Thank you.
Message 4 of 11
4,513 Views

Anonymous
Not applicable
Your very welcome

slight_smile
Message 5 of 11
4,508 Views

perksie
Level 69: Guiding Light
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Registered:

@Anonymous wrote:
I have changed my password, just desperate to find out what has been seen or how frequently it was checked.

 If you were using a weak password or had let someone else have access to it, I doubt there is much that can be done.

 

A good high quality password kept securely will stop any unwanted access.

 

You could make a subject access request and ask but this will cost £10:

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,KB=Companion,question=ref%28User%29:str%28Mobile%29,CASE=12867

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 6 of 11
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Anonymous
Not applicable

Unless the OP has been attacked by a Keylogger Trojan.

 

Smiley Mad

Message 7 of 11
4,484 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

@Anonymous wrote:

Unless the OP has been attacked by a Keylogger Trojan.

 


That's a wild guess in the dark, these attacks are very rare.

 

If that were the case I doubt O2 could help at all.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 8 of 11
4,480 Views

Anonymous
Not applicable

@perksie wrote:

@Anonymous wrote:

Unless the OP has been attacked by a Keylogger Trojan.

 


That's a wild guess in the dark, these attacks are very rare.

 

If that were the case I doubt O2 could help at all.


Thankfully they are rare.

 

Unfortunately I was a victim of such an attack that nearly resulted in £1,500 being take from one of my bank accounts.

Message 9 of 11
4,470 Views

Anonymous
Not applicable
@BoB Ouch. Did you get your money back? I've been hacked a couple of times (no weak pw) but always managed to contain the damage. My debit card was cloned once but found out pretty quickly and my bank took the hit with a smile.
Message 10 of 11
4,465 Views