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o2 email stopped working

Anonymous
Not applicable

Hello,

I was wondering if anyone can help please.  I have a o2 email account that can send, but has stopped receiving emails.  I have tried the usual send an email to it from a seperate account but to no avail.  It has been like it for a couple of days now.

 

Any advice/help gratefully received.

 

Many thanks in advance.

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MI5
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Yes unfortunately the email system has/is going completely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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O2 email has closed down.
For more help please contact our community manager @Toby
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Hi,  thanks for the quick response.  it is not the webmail bit, it was through Outlook email.  do i lose the o2 email address then?

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Beenherebefore
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Yes but at least you have all your emails and contacts saved on your computer........others have been unlucky in that respect.

"My life is a facsimile of a sham"
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MI5
Level 94: Supreme
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Registered:
Yes unfortunately the email system has/is going completely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Anonymous
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Thank you for your assistance and respponse.  one last quick question if i may, is it easy to port over/ change the email in Outlook.  I have opted for an Outlook.com email.

 

kind regards

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MI5
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You will need to let all your contacts know your new email address.
You cannot forward from the old o2 one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Many thanks.Fantastic

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Beenherebefore
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Any emails downloaded from O2 webmail servers are saved on your device along with the contacts.

 

Your new Outlook email address can be added by using the Auto Account Setup Wizard when clicking to add an account.

 

You can just delete the O2 email account.

"My life is a facsimile of a sham"
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Anonymous
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I have several O2 email addresses and continued to use them after the move to sky. I download them; don't use webmail.

 

I didn't get any notification about losing them but found out anyway. All the accounts continued to work after the deadline. Now, two of them aren't receiving, which is a bit random.

 

@Tobyare they definitely all stopping? Why can I still send?

 

Thanks!

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