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new to o2 and not receiving texts on iphone 6s

Anonymous
Not applicable

I started my o2 contract on Friday and my old number was transferred to this new contract today. It seems to have worked - when I call people it comes up with my old number. I did have to manually enter the number in settings->phone->my number but it did work before I did that too. I can receive imessages but i cannot receive text messages. Any ideas on what I should do? I have done countless restarts throughout the day to no avail. I also noticed in the mobile data section that the mobile data address is wap.vodafone.co.uk - I have just moved from vodafone so is this incorrect? I am worried my vodafone contract won't be terminated.

thanks for any help and advice you can offer

Message 1 of 21
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MI5
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Registered:
Start off by scrolling down in the network settings page and choose reset network settings.
Wait for the phone to reboot and check your data apn is "idata.o2.co.uk"
See if mobile data is working OK but if not change your data setting to "mobile.o2.co.uk"
Your texts will come online within 24 hours.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 21
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Anonymous
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Many thanks I have done that and the mobile data is working okay. I shall wait 24 hours and see if any texts start to come through. Fingers crossed! Really appreciate the quick response, thanks again
Message 3 of 21
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Anonymous
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Oh and another question - when I tap voicemail when I bring up the phone it doesn't call voicemail. How do I fix this?
Message 4 of 21
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Cleoriff
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Registered:

@Anonymous wrote:
Oh and another question - when I tap voicemail when I bring up the phone it doesn't call voicemail. How do I fix this?

Personally I would give it another 24hrs after rebooting etc. I would imagine everything should be sorted by then?

*The Game Is On*

Girl in a jacket
Message 5 of 21
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MI5
Level 94: Supreme
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Registered:
You need to dial 901 for voicemail.
If you are on idata you should get visual vm automatically.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 21
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Anonymous
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Yes I've tried dialling voicemail and that's fine but as I said when I tap voicemail (and I know I have a message as I keep testing it by calling myself) it doesn't call voicemail or show that there are any voicemails. I'm not getting any alerts that I have one. I will give it 24hrs and hopefully it will be sorted. Thanks again for help and advice
Message 7 of 21
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MI5
Level 94: Supreme
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Registered:
Are you using the idata apn?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 21
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Anonymous
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yes I am
Message 9 of 21
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Anonymous
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Just to add to this, I have discovered that I can make calls but when I try to dial the number now it says the number cannot be recognised.so I cannot receive calls
Message 10 of 21
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