my order is missing and cant get through to customer service

[carly7]

my order is missing and cant get through to customer services been on the phone for nearly two hours

[Bambino]

@carly7 

This is not O2. This is a customer community. No one here can help you. You need to try to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Or you can call the sales team on 0800 081 0255

[madasaf1sh]

@carly7 

You would be better ringing the sales team on 0808 002 0202 and asking them for an update than customer services.

Also you can track the order in myo2

[carly7]

no for some reason it has disappeared i have tried to contact them every way possible 

[carly7]

thank you for this i have tried all of the above 

[Oxonian]

@carly7 

Did you manage to get this resolved ? ❓