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i need to change email address to get bills. I cant find out how to do this?

lellyd
Level 1: Joiner
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Registered:

My old email was hacked and is now blocked. I've a new email address for billing. How do I change this?

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MI5
Level 94: Supreme
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Registered:

@lellyd you won't be able to do it yourself without access to you old email address. 

Please call customer service to do it for you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
Level 94: Supreme
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Registered:

@lellyd

You can change your email address in My O2 under my details http://www.o2.co.uk/myo2

 

My Details.PNG

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MI5
Level 94: Supreme
  • 128201 Posts
  • 614 Topics
  • 22518 Solutions
Registered:

@lellyd you won't be able to do it yourself without access to you old email address. 

Please call customer service to do it for you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmilieT
Former Staff
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Hi @lellyd, and sorry to hear your email address was hacked worried How are you getting on with updating it, did the suggestions above help?

 

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