how do I check my payments using my account number not phone number

[Lynette10]

how do I check my payments using my account number not phone number

[Bambino]

@Lynette10 See this guide: How do I get to the 'Download Bill' page? (o2.co.uk)

[Lynette10]

Thanks so much for this but it doesn't work for me.  O2 have changed my contract, emptied my O2 reserve account, threatening me with court action when they owe me money.  They have disconnected the sim and number so I can't get into the account as my number isn't mine anymore.  All i have is my account number.

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this