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cant get voicemail :(

ashiib
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hii slight_smile ive tried to access my voicemail using another mobile number and it wont work. When i press star, it says I need to change my password and that should ring off my own number, but i have no credit and i am unable to topup. My stupid landline phone doesnt even have a star button on it! help?

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MI5
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To use another phone you have to set it up from your own number first. It's to prevent phone hacking (I'm sure you've read about it in the papers :))
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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To use another phone you have to set it up from your own number first. It's to prevent phone hacking (I'm sure you've read about it in the papers :))
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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ashiib
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so i have to topup then?  😞 Thanks! slight_smile

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jonsie
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Call 901 from your handset and at the prompt, change the pin from the default 8705 to a 4 digit pin of your choice.

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MI5
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@ashiib wrote:

so i have to topup then?  😞 Thanks! slight_smile


Yes, in order to this you will have to....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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