Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
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  • 147 replies
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How to report a fault - and get taken seriously?

Hi all Bit of a background. Starting Tuesday afternoon 5G in my local area stopped working. Im connected to 5G, but no data will pass. 3G & 4G work fine. Same on my parents o2 phones who live nearby. Thought i will see how it is in the morning, proba...

paulbacon by Level 7: Part Timer
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Text received

I just received a text to say my order has gone through but I haven't ordered anything?

Amy37 by Level 1: Joiner
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Resolved! Cancel contract

Dear all, I bought a smart watch for my kids in December 2022. Because of a problem , O2 Richmond team sent the watch to repair center. However, they lost the watch and O2 team accepted to make a refund to me and also cancel the contract. They made t...

Saadet by Level 1: Joiner
  • 229 Views
  • 1 replies
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Resolved! Galaxy watch added to account

Hi, earlier on today I added the Galaxy Watch with 1gb data to my existing sim only plan. When I go into my account my 20gb data that I used to have for my phone account has been replaced with the 1gb watch data. In reality I want 20gb mobile phone s...

Sarah-l by Level 1: Joiner
  • 258 Views
  • 1 replies
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Resolved! London tube WiFi not working

When I try to use Virgin Media WiFi, I try to register as an O2 user with my O2 number. It says I will receive a text, but I never do. When I try to connect to WiFi Extra, it only works about half the time (notably it doesn't work at Euston station)....

Mikel by Level 1: Joiner
  • 1995 Views
  • 12 replies
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Phone not delivered yesterday

I waited all day for my phone delivery and it got returned to depot at 9pm and it still not been processed for delivery today. Will this be delivered today? DHL didn't even get to my address

Mkssj by Level 1: Joiner
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  • 1 replies
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Disney Plus

Hi, You have contacted me today about a promotion of Disney Plus Free for 3 months. So I text the number you sent me and nothing has worked.