Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

OnePlus 6 calls cut out at 15m32s

Hi! When I call from my mobile the call nearly always gets cut off at the hilariously specific time of 15 minutes and 32 seconds. My provider is 02 and my phone is a OnePlus 6. Other people with the same setup are having the same problem as reported ...

Resolved! Using my phone abroad (Mexico)

Hi,Can you help with using the phone abroad cost etc.Thanks

Resolved! Samsung Note 10 plus

Hi, can anyone tell me if this phones are locked on O2 or Sim free. Thanks

Resolved! I've just had a text supposedly from O2

I've just had a text supposedly from O2 saying: The payment for your recent bill was charged back by issuing bank. To avoid charges and termination, please pay your outstanding bill immediately. doesn't look right to me?

Resolved! Staff discount

How to put in staff discount

Resolved! Genuine?

Is the 0844 847 0202 O2 referrals number genuine?

Resolved! Unlocking phone

Hi, I am trying to unlock my Samsung S8 for a past few days. I've been to the shop and spoke to someone on Live Chat. It seems they have no idea how to help me. Everytime I request the code someone is sending me PUK. It's so frustrastrating. It's a w...

Stalking

For 7 years my ex husband has stalked me on my mobile no NOT PHONE as his nephew hacked my no apparently happening often he has had access to all my messages phone calls Facebook and emails I feel as I have been raped I cannot believe that this can h...

Resolved! O2 recycle

So I sent my nearly perfect iPhone XR to o2 recycle, was offered £286 for it initially, they then said the lcd was damaged and revised the offer to £57 to which I declined. Received my phone back today and it is destroyed! Screen smashed and severe d...

EU Roaming Fair Use Policy

I was shocked, alarmed and angered by a message sent to me by O2 yesterday saying "We've noticed your usage recently has been mostly in our Europe Zone lately." Can anyone suggest here what 'recently' and 'mostly' might mean here? I have been in the ...

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