Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 158119 Views
  • 147 replies
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Change email - already in use?

When changing my address, I realised my email address is misspelt (wondered why I never got any emails from O2!).When I’ve tried to change it, it states that email address is already in use? Can anyone advise how I correct my email address? I have no...

Corders by Level 1: Joiner
  • 338 Views
  • 1 replies
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Claiming my free gift

Hi can any one help me please? Im trying 2 claim my free gift off but cant find where i have to claim them from. Does any one know how i do this please?

Laura2020 by Level 1: Joiner
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Resolved! Student discount on O2 refresh not working

Hi there,I’ve recently upgraded my device, and I wanted to use my 20% student discount on my Airtime Plan (it’s part of the O2 Refresh thing). However every time I text my discount code to 61202 (as it is instructed to do so) it pops up as it being a...

Resolved! Free Sony headphones offer

I can't find a link to claim the free Sony headphones that I was promised when I got my phone. I've waited 2 weeks as told by O2 but now all info is gone. Can anyone help please? Ta

Nharmon by Level 1: Joiner
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Resolved! returned a phone but 02 havent stated it as returned

I took a new phone but it wasnt suitable so i returned it in the supplied jiffy bag on the 3rd july. to this date it has not been marked as returned on the 02 system even though in CHAT they stated it had been received, so i cant order a new phone as...

craig6 by Level 1: Joiner
  • 542 Views
  • 3 replies
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Accidental Damage claim - how to?

Hi - i unfortunately broke my phone over the weekend and need to make an insurance claim.I went to the store in Belfast and wasn't allowed inside and the advisor told me to phone 202 to make the claim. So phoned the automated line and got to the stag...