Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 157666 Views
  • 147 replies
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Can't top up

I bought a new sim card however, I cannot top up because I don't have UK based credit card, also stores are closed. I don't know what to do. Can you help me please ?

pelin by Level 1: Joiner
  • 323 Views
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Resolved! o2 recycle

does anyone know how long it takes for O2 recycle to send you a free postage pack? on the email, it states it should take a couple of days, so I should be expecting it today, but have not received it. what would be the best option on contacting O2 to...

Kevin241 by Level 1: Joiner
  • 313 Views
  • 1 replies
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Help with my order

Hey I was wondering if someone could help me? So on 20th January I ordered an Apple Watch and a pair of airpods. I received the email of terms and conditions for the contract. A couple of days later I was refunded. So I assume they are out of stock. ...

PLT0207 by Level 1: Joiner
  • 327 Views
  • 3 replies
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Incomplete order

Hi, I received my new phone today and the buds are missing. What do I need to do when an order is incomplete?

Ionut1994 by Level 1: Joiner
  • 183 Views
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Resolved! Cafeyn Extra

I'm not sure if anyone else has had this problem.Last night I signed up to a new SIM only deal with a selectable extra. I chose 6 months of Cafeyn. I already had a one month trial so already have an account with them.When I go to activate my Extra th...

Livdiv by Level 1: Joiner
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Resolved! Phone records

Hi how can i get (Download) my call records from Oct/Nov 2020 trying to locate a call that was made so need hard copy !!

plumber by Level 1: Joiner
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Adding extras to existing accounts

Hi there I've just upgraded my account and all the extras options that came with i already have accounts to. Can I add the free extra to an existing account or do I have to open a new account to use it?

LizDiz by Level 1: Joiner
  • 386 Views
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Return old phone

still waiting for the return package to send my old phone back. I’ve been waiting over 2 weeks and worried the price I was quoted will change.thanks

Emma45 by Level 1: Joiner
  • 366 Views
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Xperia 5 ii Sony headphones claim

I bought the Sony Xperia 5 ii yesterday (28 January 2021), this was advertised as being able to claim a set of Sony wh-xb900n headphones however when you go to the Xperia reward address as directed, there is no option for this promotion. O2 site says...