Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

Community_STS_PAC2.png Community_STS_1.png Community_STS_2.png
MI5 by Level 94: Supreme
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Resolved! New iPhone

I have ordered a new iPhone but it has alerted me that the colour I have ordered it is out of stock and I have to wait until it arrives back in store. Is there anyone I can contact to just change the colour so it can come quicker ? It’s kind of neede...

Ive used a STAC code instead of PAC

Hello, i had a new phone last week and used a STAC code instead of PAC code. My old number was an O2 number and is no longer working. I need that retrieving and for it to replace my current number i was given with the new phone (also O2).

Jamie205 by Level 1: Joiner
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No free websites?

I recently had a message (accidentally deleted) saying something about I can no longer get FREE access to websites? Does anyone know what this is all about? In hope, from an old technophobe; ie HELP ! thnks,Andrew

Nelson2 by Level 1: Joiner
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Need help with something on my phone.

Hi I was look on the virgin mobile website about my new mobile phone witch is Samsung galaxy A20e and found out that it has a IM messaging but I can't find it on the mobile phone. So does anyone know where abouts on the phone it is?

Luke30 by Level 7: Part Timer
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Resolved! Change extra

Hi, I’d like to change my selected extra. I have a new contract and have not yet confirmed it. How can I do this? Thanks

Refusal to provide PUK CODEs

I have just left 02 contract moved to sky but 02 will not give me PUK Codes for my 2 02 locked phones which has made my phones unuseable very poor service after years of a loyal customer how do i resolve this problem ?

Can't top up

I bought a new sim card however, I cannot top up because I don't have UK based credit card, also stores are closed. I don't know what to do. Can you help me please ?

pelin by Level 1: Joiner
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Resolved! o2 recycle

does anyone know how long it takes for O2 recycle to send you a free postage pack? on the email, it states it should take a couple of days, so I should be expecting it today, but have not received it. what would be the best option on contacting O2 to...

Kevin241 by Level 1: Joiner
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Help with my order

Hey I was wondering if someone could help me? So on 20th January I ordered an Apple Watch and a pair of airpods. I received the email of terms and conditions for the contract. A couple of days later I was refunded. So I assume they are out of stock. ...

PLT0207 by Level 1: Joiner
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