Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
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  • 147 replies
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Resolved! New Phone order disappeared...

I placed an order online last night. Everything went through until the very end, when the page showed an error message! I received lots of emails with legal contracts etc., and one with the details of my basket which included a link back to the site ...

PaulF by Level 1: Joiner
  • 717 Views
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Resolved! insurance claim

how long does it take to get new phone from insurance , my damaged phone was lifted 5 days ago with no update on claim?

john71 by Level 1: Joiner
  • 430 Views
  • 1 replies
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Resolved! No chrome book recieved

When we ordered my new phone we was informed that we would receive a chrome book as part of my new contract after months of waiting I still haven't recieve the free gift Please advise

Chrome by Level 1: Joiner
  • 391 Views
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Resolved! Apple iPad Air 5th gen 64GB

Hi, I was in the Team Valley, week past Friday, 3rd June. I upgraded my phone, no problem. I also enter red into a contract for the above iPad, which I was told I’d receive a phone call from staff member Robyn, when the device arrrived in store, whic...

Resolved! Sim only

Hi I would like to change my 02 contract to sim only. How do I go about this ?

Rippley83 by Level 1: Joiner
  • 337 Views
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Resolved! Hi

Find out if I got insurance on my iPhone se please

Cole33 by Level 1: Joiner
  • 324 Views
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Resolved! Reset Disney + link

I have recently joined o2 and had 6months of Disney plus as part of my bundle.I have now gone to set up my new Disney plus account and have accidentally submitted the wrong details that have now been set up as an account.(Email used - Ruby.humphries@...

Ruby297 by Level 1: Joiner
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Resolved! 5G lack of coverage

A year ago I purchased a 5G capable phone from O2 & have only had a 5G connection once.....20 miles from home. I realise that coverage is limited, however my daughter has good 5G coverage at home on her EE contracted phone. Why can EE supply 5G in ou...

HMc777 by Level 1: Joiner
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  • 4 replies
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My wife and I have bad 02 reception costs a fortune. Our daughter on cheap gif gaffe perfect signal?

don’t understand why I pay 60£ a month to o2 contract and get really bad ridiculously bad reception in my house yet my daughter who I’ve paid for gif gaffe pay as you go which uses 02 network has no problem. Have never once received apology when I’ve...