Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
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  • 147 replies
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Resolved! O2 have messed up my credit score!!!

I need some advice on what to do regarding an issue I’ve had with o2 for nearly a year now. I took out an airtime plan along with a tablet that was a part of a deal in 27th may 2023, both of which I cancelled literally two days later. I thought this ...

Lauryng by Level 1: Joiner
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  • 9 replies
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Upgrade

I was upgrading in the o2 app and as I had filled in the check your availability page and pressed next the page glitched. I haven’t received any emails about the upgrade. In the o2 app it says I have placed an order in the last 24 hours etc, so I can...

Blue4 by Level 1: Joiner
  • 73 Views
  • 3 replies
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Newsletter

Hello,Can anyone help please.I changed my email last year. I was able to change my login details myself on the o2 website but i still recieve my newsletter on my old email for some reason? How do I change it please. I do not use O2 app.

KatieJ by Level 1: Joiner
  • 91 Views
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Removing a bar

Because I lost my phone, 02 put a bar on it. But since I found my phone they said they would remove the bar, but that was a week ago and I was still a bar on my phone. I can't contact them to remove it. I've been to the O2 shop and they've tried to r...

Billing

I have recently changed jobs and my payment details have been affected. I did contact yourselves and you kindly supported me in moving the date. I have been informed by my employer that I have to work 2 months in advance before I get paid. I have str...

RFF1107 by Level 1: Joiner
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Resolved! Roaming charges when in Spain

Hi hope someone can help, just wish for some confirmation, my technical knowledge is limited and have been reading the roaming charges and still unsure.We are going to Spain for 14 days, what do I need to do in order not to incur high phone call char...

Liz21 by Level 1: Joiner
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  • 1 replies
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Switch up T&C’s changing?

I'm trying to figure something out on the 2nd August 2023 I upgraded which then included been on plus plan. I have seen the changes say if you take out plus plan from 3rd August 23 you can only switch up every 90 days. But I started the plusplan on t...

Smith07 by Level 1: Joiner
  • 189 Views
  • 2 replies
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Resolved! New switch up rules

Just trying to understand something out on the 2nd August 2023 I upgraded which then included been on plus plan. I have seen the changes say if you take out plus plan from 3rd August 23 you can only switch up every 90 days. But I started the plusplan...

Smith07 by Level 1: Joiner
  • 231 Views
  • 5 replies
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No updates

I updated my plan and bought a new iPhone 15, I put down £550 which has been taken out of my account, I received the contract email but haven’t heard anything else and should have got the phone delivered yesterday

Ellaf by Level 1: Joiner
  • 102 Views
  • 1 replies
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Bills

I need copies of my Bills dating back to March 2022 for VAT purposes.

Elephant by Level 1: Joiner
  • 104 Views
  • 1 replies
  • 0 kudos