Why is o2 taking ages to give me my money back for a phone i never collected

[Ukhan]

I ordered iphone 15 pro and paid all upfront and chose to collect in store and as expected it wasnt there on the stated day and i had to fly out on holiday so never collected the phone.   It was supposed to be returned after 10 days cancelled and refunded but its been more then 1 month numerous calls and chats with o2 and all i get is fake promises of 5 days and system issues but nothing back in my account .    I will filing a case in small claims court for my money and also for the stress and wasted time plus the i interest on my money they are holding unlawfully 

[madasaf1sh]

@Ukhan 

Just put a chargeback in with your bank, and you would have the money back near enough straight away...

Have you checked with the store to see if it is still there? 

Also before looking at small claims, then you need to follow the complaint process https://o2.co.uk/how-to-complain 

[Ukhan]

Thanks @madasaf1sh  complaint already raised .  Nothing on that either!  Quite *bleep* at their arrogance of not giving s*** about customer and keeping my money for over a month.  Still spoke to them today and telling me tht it will take somehwere between 7-14 days like wtf ! 

[madasaf1sh]

@Ukhan 

Just ring your bank in that case and explain to them product not recieved, and you have proof of you trying to get the refund and its been a month and they should deal with it for you..  The bank will ask for the evidence... 

But beats waiting for o2 to get there act together.. 

Good Luck...