Waiting for a phone

[Slock]

I’m waiting for my new phone it’s been a week and it’s still showing as not even with the courier - is this normal? Thanks 

[madasaf1sh]

@Slock 

It is possibly out of stock, as a lot of phones are at the moment, or it 

You can try and get an update from Customer Services on 202 from an o2 phone or 0344 809 0202 from any other phone...

[Cleoriff]

@Slock 

You will know the phone is on it's way when you receive an email from O2 to say it's been dispatched. Only then will you be able to track your order https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order