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Voicemail not working

conor2209
Level 1: Joiner
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Registered:

Recently discovered my voicemail wasn't on.  I dialled 1750 and enabled it but the issue I have is that when I dial my mobile from another phone and then reject it it carries on ringing but never reaches the voicemail.  The call is however disconnected from my mobile.

 

Is there anything else I need to do?

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MI5
Level 94: Supreme
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Registered:

@conor2209 

Have a look at help here - any problems, give customer services a call. 

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121898 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@conor2209 

Have a look at help here - any problems, give customer services a call. 

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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conor2209
Level 1: Joiner
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Thanks, after turning off the o2 call alert and the voicemail i finally got it to work.
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MI5
Level 94: Supreme
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  • 18768 Solutions
Registered:
Ah yes, it's one or the other I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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