Hi
I have contacted o2 twice in the past week to unbar a phone we had that was stolen and then recovered.
This process has been incredibly frustrating as when I initially called, they could not locate the IMEI number, despite us only ever having this model of phone on contract with o2.
I have then had to wait 24 hours and then 72 hours and the issue has still not been resolved - the phone is still blocked to use.
Is there anyone that is able to help at all??
kind regards
