URGENT!!!!! Credit File related topic

[JD-Law]

I had been contacting O2 customer service since10 Feb to enquire about a transaction which is not reported on my credit file. Since I am in a process of communicating with my bank and they will need an official letter saying my account is clear with no late payment whatsoever. 

However, I spoke to 10+ different people from O2, everyone is telling me a different approach which is causing me huge disruption with my bank application. Try email the amendment team, credit file team etc. No response at all.

Called customer service and they said they cannot do anything. I won't be able to proceed with my bank until I have the letter from O2. I had been a customer with O2 since 2015 and never had one single late payment. This is important to me and is urgent and yet still no one from O2 is contacting me. I am really frustrated and stressed yet was not even my fault.

I need O2 to escalate this matter and solve the issue for me right away. 

// Jacqueline

[Ivin2104]

I totally understand the situation, I have never had an issue with 02 until then, I wanted my new phone to keep my old number, but it seemed difficult for them to understand as they kept putting the wrong number down. Loads of calls to correct but was then told I cancelled my new contract, Which was £675.00 I explained Each time I only wanted the old number on my new phone. Not the contract cancelling, I spoke to the manager as it went on my credit file and they admitted it was a fault there end but couldn’t do anything about my credit file. I’m still expected to pay the money or have it on my file. So I’m suffering for there mistakes, I’m going through citizen advice as I think this is completely unfair that I’m suffering and have been left 

[Bambino · Accepted solution]

@JD-Law, @Ivin2104 This is a customer community. We cannot help with your issues. The only contact details we have to resolve your problems are below:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
Customer service numbers and how to use Skype are in the link below.

Guide: Coronavirus Community Help and Support 

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)