Transferring my old O2 number (from a SIM only contract) to my new 24month O2 account!

[Paulino]

It's so far taken 7 days and I cannot use either SIM now - both are 'out of service' (emergency calls only)

So, I cant phone O2, and I can't use MyO2 app. 

I have asked a Virtual Assistant to escalate my problem to a REAL assistant and they tell me to scan a QR code and then go to MyO2 app!!!

I live on my own so can't use somebody elses phone to call them. 

There is no email address for Customer Services so I'm wondering how long I will sit here paying for 2 accounts that I don't have any service for (my old SIM only contract and my new 24month contract )

Has anyone any suggestions,

please????

[MI5]

@Paulino 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or go in store if possible.

Guide: Migration & porting into O2  

[Paulino]

Thanks very much for the suggestions. 

[MI5]

You're welcome @Paulino