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Caitlen
Level 1: Joiner
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I payed for a top up and it hasn’t done it,it has taken the money out of my bank 

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madasaf1sh
Level 77: Grand Master
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@Caitlen 

 

It will be with your bank still, and will be pending o2 completing the transaction, o2 cant reverse this so you would be best speaking to your bank if it hasnt been reveresed in upto 14 days. 


And the best thing to do is speak to customer services tomorrow on 4445 and get them to try and have a look into why it failed.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
Level 67: Unsung hero
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If you are on a rolling plan then that must be paid for via bank card. Anything else you top up will be used for extras outside of those included in the plan

https://www.o2.co.uk/termsandconditions/mobile/rolling-plan-terms-and-conditions

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Caitlen 

You can switch to a big bundle in your MyO2 to use your credit to top up allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Terms for rolling plans here Pay As You Go: Introducing "Rolling Plans" 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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