The phone

[Victormicu]

I m order a phone to 4 ian , and not came

[Victormicu]

Hello

[Victormicu]

I m order a other phone to 4 ian , and still not came ! And i know went will came ? . Order nr is : ms- 316733987

[gmarkj · Accepted solution]

If you have ordered a phone and it has not arrived you need to call customer services.
There are a couple of different numbers in the link below.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

@Victormicu 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Victormicu]

Hello

[Victormicu]

Can you tell me when is possible to came my phone ?