Shutting Account down

[Spd91]

I cancelled my contract in December 2023 as I left because of a better sim only deal and paid my last bill in January 2024 but I keep getting letters from yourself saying I owe you money from previous month. I would to shut my account down as I cancelled both sim only deals over the phone in December 2023

[Enlli]

I would not be surprised if the accounts were not closed down.

Only sure way with O2 is via PAC or STAC 

Guide: Cancelling Your Contract 

[MI5]

@Spd91 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 0344 809 0202

Guide: How to find help & contact O2