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Shocking Customer Service

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8balluk
Level 1: Joiner
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on ‎07-12-2022 14:56

on ‎07-12-2022 14:56

Joined 5 days ago and i can honestly say the customer service is the worst ive experienced with any provider.

Chat option through the app is slow with no one live on the other end and the phone number just tells me im going to be waiting over an hour and doesn't give me the option of staying on and waiting. Just cuts me off. 

 

Filled in the PAC code form 2 days ago and still not transferred only for them to tell me i need to provide the information again. 

 

Well if its not sorted by tonight ill be exercising my 14 day option to cancel.

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MI5
Level 94: Supreme
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on ‎07-12-2022 15:09

on ‎07-12-2022 15:09

@8balluk 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149823 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

on ‎07-12-2022 15:09

on ‎07-12-2022 15:09

@8balluk 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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