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Ali16
Level 1: Joiner
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How do you actually get through to anyone who can help ..phoned 5 times yesterday and was cut off once they heard why I was calling. Think they couldn’t be bothered sorting it out. Old handset that needs unblocking , went into store last week and after a battle they said it would be unlocked with in 72 hours. Obviously this had never happened and now just cut me off every time I call. The service is appalling! No where in website fir general complaint either. They should have unlocked all the phones they had illegally locked pre 2018 automatically. Bern with 02 for all our contracts for over 15 years. Thinking of cancelling the lot due to this terrible service and lack of help! Very frustrating!

anyone know if there is an ombudsman ?

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MI5
Level 94: Supreme
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@Ali16 

How to unlock here Guide: Unlocking an O2 phone to use a different SIM card 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127426 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Ali16 

How to unlock here Guide: Unlocking an O2 phone to use a different SIM card 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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Registered:

@Ali16 

All numbers in this guide Guide: Coronavirus Community Help and Support 

Unlocking info here Guide: Unlocking an O2 phone to use a different SIM card 

Veritas Numquam Perit

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