If you are pay monthly then you might have a spend cap @Kimberley88 (details in the guide below).
If you are pay as you go then you will need a credit balance as your bundle does not include premium messages.
To remove you will need to speak to customer services, either by calling 202 or messaging on social media.
Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Guide: Spend caps on O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
