Samsung earbuds promo

[Rjc94]

Just upgraded my contract and as part of the promotion for the samsung galaxy s23 ultra you get a free pair of samsung. How do I claim these? 

I've had no link or info from O2 

[MI5 · Accepted solution]

@Rjc94 

Claim a pair of Samsung Galaxy Buds2 Pro Graphite. Ends 10 May.

Buy a Samsung Galaxy S23 Ultra or Samsung Galaxy S23 ("Qualifying Purchase") direct from O2 between 13 April 2023 until 10 May 2023 and claim one pair of free Galaxy Buds2 Pro (“Gift”) Gift value worth £219. Gift value based on price of Galaxy Buds2 Pro on the Samsung.com/UK website and correct as of 13 April 2023.

Customers who purchase the Samsung Galaxy S23 Ultra or Samsung Galaxy S23 ("Qualifying Purchase”) will receive an SMS containing a unique voucher code of that value of £219 after 30 days of purchase date. After voucher code received, add the Galaxy Buds2 Pro to your basket by selecting pay in full option. Within the basket paste your unique voucher code into the ‘Got a promo code?’ section for discount to be applied. Discount can only be applied to the cost of the Galaxy Buds2 Pro. Voucher code expires on 5 July 2023.

Voucher code can only be used once, in a single transaction. One voucher code per transaction. One claim per customer. To qualify for the Gift, you must not change your device within the first 14 days. Subject to availability, while stocks last. No cash or alternatives. Offer may be withdrawn or amended at any time. Change of mind policy applies to Qualifying Purchase and Gift as a bundle. If you return the Qualifying Purchase without the Gift, you will be charged the standard retail price for the Gift. Terms apply, see o2.co.uk/terms.

[Rjc94]

Thank you!!

[noobie]

I've done this and the code was due on the 19th of May. When nothing had arrived by the 27th, I contacted by phone, o2 who apologised and said I would get the code within 5 days. As expected, nothing happened. I again phoned o2 by phone on the 4th june and again they apologised and said I would recieve a code within 48 hours, sure enough nothing again, has arrived. When I signed my contract, the promotion was part of the deal. Would I be in a position to now cancel my contract through the supplier being unable to complete fully, thier part of the contract?