SIM card is PUK locked

[Sarah55]

Samsung Galaxy Z Flip 4 did an up date and now I can't get in to it. It says "sim card is PUK locked" I have been on Myo2 and went through the unlock procedure and it sent me 2 texts...To the phone that is locked!  as a security check.  I can't view them obviously.  Can anyone help please....

[MI5 · Accepted solution]

@Sarah55 

Try here https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone 

or contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

[Sarah55]

Hi, Thank you for the suggestions.  Unfortunately the link for unblock your phone didn't work, as this asks for your phone number so they can send you a text.  Which you can't answer because your phones sim is PUK locked.  I tried face book but didn't get a response.  Finally I phoned them.  I was one hold for over an hour.  When I did get through, I explained the situation and they gave me my PUK number over the phone.  My Phone is now working and all is well.