Refund

Katie122
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Hi I started to order a Samsung phone however I cancelled the order due to it taking a while and would rather come into a store to get it sorted. It did take an upfront payment off me when will I receive my refund 

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MI5
Level 94: Supreme
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@Katie122 

Check if the payment is still pending with your bank, if so, O2 don't have your money and your bank will return it in a few days time.

If not, contact O2.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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