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Refund on return

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Angrycustomer9
Level 1: Joiner
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on ‎14-12-2021 11:38

on ‎14-12-2021 11:38

Returned a refurbished phone that was not as advertised for a refund 2 weeks ago tried calling. Been passed from p illar to post a total of 5 hrs in calls and never get out through to someone that can help me... Who can I reach out to direct to help

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MI5
Level 94: Supreme
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on ‎14-12-2021 11:45

on ‎14-12-2021 11:45

@Angrycustomer9 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

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MI5
Level 94: Supreme
  • 145069 Posts
  • 635 Topics
  • 27832 Solutions
Registered:

on ‎14-12-2021 11:45

on ‎14-12-2021 11:45

@Angrycustomer9 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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jonsie
Level 94: Supreme
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on ‎14-12-2021 11:46

on ‎14-12-2021 11:46

Try the social media links below

Twitter seems to get a response

Otherwise all numbers to call are here

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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