Yes, unfortunately fairly typical.
Was the accessory direct from O2 or through a 3rd party supplying O2? If the latter then they usually refund you within 7 w/days. I it's an item that O2 would have in stock normally then itcan take an age.
I think admin here is your best bet.
Good morning @sdt75, and welcome to the forum
I'm really sorry to hear your refund hasn't been processed yet, and I'd happily get someone to look into what's happening on my end I'll need a few more details first so I'll send you a Private Message shortly.
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