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Primary and personal number

Thirlmere1417
Level 1: Joiner
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on ‎22-11-2022 21:44

on ‎22-11-2022 21:44

I have just changed to o2 from EE. Initially pac code did not import correctly and have been paying for duplicate contract. Been advised this now done correctly but I have a primary and personal line. Personal is with O2 and primary says no network but with EE. Can’t send or receive messages or calls as EE primary is not valid but I can’t seem to set it to personal. How do I remove the primary line? I only have one number so dual is not required 

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MI5
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‎22-11-2022 21:51 - edited ‎22-11-2022 21:52

‎22-11-2022 21:51 - edited ‎22-11-2022 21:52

@Thirlmere1417 

I assume you have removed the sim or deleted it if an esim?

If so, I'd guess that you need to back up your phone and do a factory reset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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