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Porting

Simonsim
Level 1: Joiner
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on ‎03-10-2022 12:11

on ‎03-10-2022 12:11

Morning 

I am an O2 wholesale partner with a customer in 02 leaving us and wanting to stay on O2 

They have a PAC code and have been to an 02 store and have been told they can not move their number to 02 retail as we have to do it which is wrong!  Customer has been sold a new number !

they just want someone at O2 to transfer their number but being told time and time again that we have to do it! But we are not retail or consumer !

customer thinks it’s easy just to go to Vodafone now. The shop a franchise says they are not allowed to talk to the porting team?

anyone advise so 02 can keep a customer?

cheers

@O2Lisa 

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MI5
Level 94: Supreme
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on ‎03-10-2022 12:18

on ‎03-10-2022 12:18

@Simonsim 

The customer just needs to request a number migration.

No PAC required Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Simonsim
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In response to MI5
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on ‎03-10-2022 12:23

on ‎03-10-2022 12:23

Thanks MI5 but O2 retail store saying they cannot do it we have to! When has the existing holder have to do anything to lose a number?!

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O2Lisa
Former Staff
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on ‎03-10-2022 13:44

on ‎03-10-2022 13:44

Hey @Simonsim I can by all means look in to this for you but we would usually suggest the account holder gets in touch. 
I’ll message you privately so we can discuss this further😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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