Porting my old number from Virgin to O2

[Arthur3]

Five days now since O2 should have ported my old Virgin number. I’m still on a temporary O2 number. No timescale as to when it will happen, no support from O2. What is happening?

[Cleoriff · Accepted solution]

@Arthur3 

There was a problem with the third party who deals with number porting. It's fixed now but they are working through the backlog.

[Enlli]

There were major problems with the company used for porting. That problem is now fixed, but there is a backlog which is being dealt with.

If you want to contact O2 best messaging as we are all customers here

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[Arthur3]

I was told the problem had been sorted days ago. Still waiting, still no response from O2.

[Enlli]

@Arthur3 Can only suggest you call 202 or use the links provided.

We are just customers like you so can't access things like accounts