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Poor customer service experience

Parthdave
Level 1: Joiner
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I ordered Samsung galaxy flip 3 for my upgrade order which was to be delivered next day but after my order processed and upfront of £200 paid I got the message we are out of stock and your delivery would be done shortly I called the customer service and they told me it should only an extra day but today after 4 days of my order I am still awaiting my delivery and when I call customer service after 50 minutes they pick up the call and say it can take upto 10 mores days for the phone to which I requested to cancel my order but still I have no confirmation is my order cancelled or not.

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pgn
Level 64: Magistrate
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Looks like you should contact the sales team as they can help with that, @Parthdave  – message them on Social Media if that works best for you: on Facebook (https://o2uk.co/O2CFB) , 

Twitter (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Good luck!

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pgn
Level 64: Magistrate
  • 24638 Posts
  • 177 Topics
  • 741 Solutions
Registered:

Looks like you should contact the sales team as they can help with that, @Parthdave  – message them on Social Media if that works best for you: on Facebook (https://o2uk.co/O2CFB) , 

Twitter (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 3
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jonsie
Level 94: Supreme
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Out of stock seems to be completely normal these days

O2 are increasingly devoid of business etiquette

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