Pin code to unlock phone doesn't work.

[Anonymous]

Hi, my mother wants to use the samsung galaxy s3 that my dad got through his o2 contract, since he is happy with his iphone 3gs. However she doesnt use an o2 sim card so its locked. i filled in the unlock form on the o2 website and recieved the 8 diget code 2-3 days later, but to no avail. By the way i also used the s3 for 12 months before her with my o2 pay and go sim, so thats not an issue. im quite confused as to why the pin didnt work, any suggestions? 😃

[Anonymous]

Hi,

Have you inserted a non o2 uk sim card and then tried the code ?

If no joy then re fill out the form again and or ring Customer Service.

The contact numbers are found in the Contact Us Tab at the bottom of the forum page.

[MI5]

It's usually a 16 digit code....?

[Anonymous]

Thanks for the reply. yup, it was a none o2 sim. i'll fill the form in again and see how it goes.

[Anonymous]

Let us know how you get on.

[Anonymous]

recieved the pin but it didnt work again. pretty sure it was the same one again but i didint check, so i just ordered her an o2 sim instead.

[Anonymous]

Was the unlock code as MI5 says ie 16 digits long ?

I submit one way round this is to become an O2 Customer as long as signal is good if your Mum lives elsewhere, although if you wanted it unlocking this should be pretty much straight forward !

Take care.

[Anonymous]

i couldnt see a 16 digit pin anywhere in the email i recieved. Only the IMEI number and the 8 digit pin. It even says in the email that i need to enter the 8 digit pin to unlock, so i guess they changed it recently, but no worries 😃

[Anonymous]

Possibly things do change yes.

It may be worth ringing cs to identify the issue.

202 contract.
4445 payg

[jonsie · Accepted solution]

I can't help feeling that something has been lost in your correspondence with O2 and their understanding of your request? A PUK unblocking code is 8 digits long so maybe a phone call to customer service to find out exactly what has gone wrong is your best option here.