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Paying Refresh Device & Airtime bills via IVR (202) now live!

Anonymous
Not applicable

An update on O2 refresh payment methods

 

Very recently O2 Refresh customers started to have the option to pay their bil online but until now they couldn't do it over the phone without speaking to an advisor. This has now changed! So no need to wait for an advisor to be available!

 

Through the IVR, Refresh customers can now:
 - Listen to how much they owe for their Device plan, Airtime plan or both combined
 - Pay their Device and/or Airtime bill via IVR if they owe only one month’s bill
 - Pay their outstanding balance for their Device and/or Airtime via the IVR if they owe more than one month’s bill

 

Hope this helps slight_smile

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Anonymous
Not applicable
Is there a bolt on for 0800 and 0845 no.s, and or be 118118 and 118500 no.s to be included in my bill, as these always push my bill over the standard limit
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Anonymous
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?????
Message 3 of 5
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jonsie
Level 94: Supreme
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Registered:

No bolt on for these numbers so download the 'saynoto870' app for alternate numbers. Please don't use 118118, its a complete rip off.

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Anonymous
Not applicable

If you must call this numbers follow @jonsie advice and use the say no to 0870

If you have access to a landline they will either be inclusive or at least 4 times cheaper than to use your mobile. Hope this helps. slight_smile

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