Old number retrival

[Tkay10r-_]

I moved from 02 a few months ago. Requested to port my old number. New provider won’t tell me what the issue is despite escalation and complaints. But I don’t have the number or even a sim that works. If I came back to O2 can I get my old number back?

[MI5]

@Tkay10r-_ 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: How to find help & contact O2 

[Tkay10r-_]

Thanks but don’t do social media. Is there a phone number?

[Bambino]

@Tkay10r-_ Call 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[MI5 · Accepted solution]

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@Tkay10r-_ wrote:

Thanks but don’t do social media. Is there a phone number?

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From the link I gave above @Tkay10r-_ 

Contacting O2 by telephone:

We are of course available to help over the phone and the team can deal with any query you may have – we also have some options we can help with without having to speak to someone like making a payment.

There are a few different options depending on the type of customer you are take a look here for the best option:

More info

Pay monthly

Customer Service	Number	Charges
From your O2 mobile	202	Free
From a landline	0344 809 0202	Standard UK Rate
From abroad	+44 344 809 0202	Free

Pay as you Go

Customer Service	Number	Charges
From your O2 mobile	4445	Free
From a landline	0344 8090222	Standard UK Rate
From abroad	+44 7860 980 202	International rates

Top-Up service	Number	Charges
From your O2 mobile	4444	Free
From a landline	0345 6062277	Standard UK Rate

Business

Business Customer Service	Number	Charges
From your O2 mobile	8002	Free
From a landline	0800 977 7337	Free
From abroad	+44 808 100 4439	Free

Online Business Customer Service	Number	Charges
From your O2 mobile	8002	Free
From a landline	0800 977 7027	Free
From abroad	+44 808 100 4439	Free