O2 sim cancellation as part of Virgin Media

[JiSingh1]

Hi, 

this is seriously bugging me. 

I was given a renewal for my bundle with Virgin Media which I accepted, but in the end I had said I do not want this and cancelled within the 14 days, this bundle was the Ultimate Volt bundle and included the O2 SIM card. The agent told me that O2 would be notified about this and cancel the sim.

Turns out they aren't notified about it, and that I'm outside my 14 day cooling off so apparently I cant do anything apart from pay the money off or keep the sim apparently? I mean the Sim hasn't even arrived, but this isn't any good at all because I took the service out through virgin, while on the phone to virgin so since they started the contract for me with O2, I'm sure you should have been notified of this, & according to the agent this cancelled my O2 sim too. 

Can I please have help.

Thanks

[MI5 · Accepted solution]

@JiSingh1 

I guess your issue is with Virgin as they failed to carry out your instructions and as 

we’re just customers like you, it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks