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O2 Complaint system

Ninton
Level 1: Joiner
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Warranty void due to taking the protective film off the new Samsung galaxy 3 fold the inside screen, i phoned to complain on the matter it's now cost me 489.40 for it to be repaired and the only answer i recieved from the o2 202 service was this is classed as accidental damages and then phone was put down on me.

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jonsie
Level 94: Supreme
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Best option is to make a complaintnow

I would have gone straight to Samsung with it

https://www.o2.co.uk/how-to-complain

2020-Awards-jonsie5695219-2




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Ninton
Level 1: Joiner
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I'd also like to add the inside screen wasn't even the issue for the repair either...

Message 2 of 4
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jonsie
Level 94: Supreme
  • 86807 Posts
  • 594 Topics
  • 5060 Solutions
Registered:

Best option is to make a complaintnow

I would have gone straight to Samsung with it

https://www.o2.co.uk/how-to-complain

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 3 of 4
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Ninton
Level 1: Joiner
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The problem i have there is id be sending it back and fourth and traveling a to b waiting on the phone to get back to me i just wanted my phone fixed, i'd just finished work for the week night shifts and stayed awake to travel to the o2 shop

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