cancel
Showing results for 
Search instead for 
Did you mean: 

No connection to the internet

HM
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I am in Croatia . I have no connection to the Internet. I am unable to get WhatsApp messages or connect to my Web.

This happens every time outside of the UK

What?
Message 1 of 10
697 Views
9 REPLIES 9

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@HM 

If you have an iPhone change your apn to “mobile.o2.co.uk”

Also, for any phone, try manually searching for a different network. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 10
695 Views

Cleoriff
Level 94: Supreme
  • 111681 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

@HM 

You may have a roaming bar on the account. In which case you need to contact customer services and ask them to lift the bar Guide: How to find help & contact O2 

It's free to call from abroad.

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
Message 3 of 10
692 Views

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:
Just an fyi.
A roaming bar would effect calls too....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 10
689 Views

Cleoriff
Level 94: Supreme
  • 111681 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

@MI5 wrote:
Just an fyi.
A roaming bar would effect calls too....

I know it usually does, but worth a try if your advice fails....upside_down

Veritas Numquam Perit

Girl in a jacket
Message 5 of 10
687 Views

MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:
Also check that data roaming is selected in network settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 10
684 Views

PhoneChanger
Level 30: Meditator
  • 1316 Posts
  • 64 Topics
  • 99 Solutions
Registered:
@MI5 I thought that iPhone APN was 'idata.o2.co.uk'?
Message 7 of 10
583 Views

Cleoriff
  • 111681 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

@PhoneChanger 

It is, but often needs changing to work abroad. Annoyingly....

Veritas Numquam Perit

Girl in a jacket
Message 8 of 10
582 Views

jonsie
Level 94: Supreme
  • 86931 Posts
  • 594 Topics
  • 5106 Solutions
Registered:

It needs changing when they are on the incorrect data bolt on. Usually happens with a tariff change or upgrade.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 9 of 10
541 Views

Luke30
Level 7: Part Timer
  • 339 Posts
  • 103 Topics
  • 0 Solutions
Registered:
Check your internet settings because you could have the Wong settings to use the internet. If your internet settings are OK then you will need to call o2 as there need to be done on your account to let you use your phone out of the UK.
LGreenwood
Message 10 of 10
476 Views