on 09-03-2024 09:41
Just trying to understand something out on the 2nd August 2023 I upgraded which then included been on plus plan. I have seen the changes say if you take out plus plan from 3rd August 23 you can only switch up every 90 days. But I started the plusplan on the 2nd does this mean I should still be able to switch up every 14 days? I have spoken to someone on chat and they said because I switched up in February this year I have now started a new contract and have to wait 90 days
Solved! Go to Solution.
on 09-03-2024 10:42
Discussed and clarified here Guide: Introducing O2 Switch Up. Swap phones whenever you want!
Basically, if you started before the change to the T&C's you stay on your original terms and can switch up anytime.
on 09-03-2024 09:55
If you did switch in February this year when it will 90days till you able to do again. Everytime you switch up you are effectively cancelling old contract and starting a brand new contract
on 09-03-2024 10:41
on 09-03-2024 10:41
This is what they said but not what it says on O2 terms it says if it was taken out before 3rd August you can continue to switch up whenever you like
on 09-03-2024 10:42
Discussed and clarified here Guide: Introducing O2 Switch Up. Swap phones whenever you want!
Basically, if you started before the change to the T&C's you stay on your original terms and can switch up anytime.
on 09-03-2024 11:40
on 09-03-2024 11:40
So if I took it out on 2nd August 2023 I will be on old t&c? even though I switched up in Feb this year because customer service are adamant I now have to wait 90 days because they are saying I started a new contract
on 09-03-2024 12:19
on 09-03-2024 12:19